Outlook IMAP Shared Folder Issues

This is usually caused by folders not being subscribed to or not synced. Right-click your IMAP account in the Mail navigation pane, select "IMAP Folders," click "Search," locate the missing folder, and then click "Subscribe" to display it. If the problem persists, you can force sync by "Update Folder List." Detailed steps: Update Folder List (fastest method): In the left navigation pane, right-click your IMAP account name and select "Update Folder List." Subscribe to IMAP Folders: Right-click your account name in the left navigation pane and select "IMAP Folders...". In the pop-up window, click "Search." Locate the missing folder in the list, select it, and then click "Subscribe."